TERMS OF SERVICE
Last updated: 30 Jun 2026
These terms are the agreement between you and Bizmobile IT Solutions Pvt. Ltd. ("we", "us"), which operates the JiniCommerce platform and the OrderJini mobile app. By registering for or using our services, you accept them.
1. WHAT YOU GET
We provide the JiniCommerce web portal and mobile app on a subscription basis. Your subscription covers the plan you select and the users you create, and your employees and contractors ("users") may use the services on your behalf.
Licences and pricing are based on the number of users you create on the portal and the number of mobile devices running the app. Each registered mobile number may be used on one device only. If we detect the same number or account on more than one device, we will charge you for the extra devices.
We release improvements from time to time and decide which versions go to which customers.
2. YOUR RESPONSIBILITIES
You must appoint an administrator who keeps registered mobile numbers accurate, manages user accounts, and keeps data files on the portal accurate and current.
You are responsible for your own devices, connectivity and account security, including all passwords, and for everything done under your account, whether or not you authorised it.
You will use the services lawfully and in line with our published policies. You will not reverse engineer, decompile or copy the software, create derivative works, resell or run the services for third parties, or remove our proprietary notices. You will cover our losses, including legal costs, if a claim arises from your breach of this section or from your use of the services.
3. YOUR DATA
The services are a last-mile data collection tool, not a system of record, and do not satisfy your own record-keeping obligations. Download your data within 30 days of it being created. We provide data only in the formats available in the portal or app; other formats must be requested in writing with reasonable notice and may be chargeable.
You own your data. We own the platform, the software, and everything we build for or around it, including improvements and anything developed during implementation or support.
We may analyse how the services are used in order to improve them and diagnose problems, and may publish that information only in aggregated or de-identified form.
4. CONFIDENTIALITY
Each of us will protect the other's non-public business, technical and financial information, use it only as needed under this agreement, and not disclose it to anyone else. This does not apply to information that is public through no fault of the recipient, was already known to them, came rightfully from a third party, was independently developed, or must be disclosed by law. These obligations last five years from disclosure.
5. FEES AND PAYMENT
Fees are quoted per month and billed monthly, quarterly or annually in advance, as agreed when you subscribe. You may prepay up to 12 months. Usage above your plan is billed separately.
Invoices are due within 15 days. Late amounts carry a finance charge of 1.5% per month, or the legal maximum if that is lower, plus collection costs, and we may suspend or terminate the services. All fees are exclusive of taxes; GST and other statutory levies are yours to pay.
We may change prices on at least 30 days' written notice by email, effective from your next renewal. Where we have agreed a fixed price in writing for a set period, that holds for that period.
If you think a bill is wrong, tell us within 15 days of the statement date so we can correct it.
6. TERM, RENEWAL AND CANCELLATION
Your subscription runs for the period agreed when you subscribe and renews automatically for the same length, unless either of us gives notice at least 30 days before the end of the current term. We will email you before each renewal with the amount, and a receipt afterwards.
Either of us may terminate on 30 days' written notice if the other materially breaches these terms and does not fix the breach within that time. We may terminate immediately for non-payment.
On termination you pay for the services up to the last day provided. We will keep your data available for retrieval for 30 days after termination, after which we may delete it.
7. REFUNDS
Refunds apply to subscription fees only. Development, customisation and integration work is non-refundable.
If you are dissatisfied during your first month of paid service, after the trial, contact us. We will try to resolve the issue or give you a timeline for a fix. If you are still dissatisfied, we will refund the remaining period pro-rata.
Otherwise, fees for the current term are not refundable and unused time is not credited.
8. TRIALS AND CUSTOM WORK
We offer a 14-day trial on a demo environment. That environment may be changed, upgraded or wiped at any time without notice.
The services are provided as-is. Customisation is chargeable, priced on effort and feasibility, and delivered under a separate statement of work. We may decline any customisation request.
9. AVAILABILITY AND DISCLAIMER
We will use reasonable efforts, consistent with industry standards, to keep the services running and to perform implementation work professionally. The services may be unavailable for scheduled or emergency maintenance, or for reasons outside our control. We will give advance notice of planned downtime where we can.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THEY WILL PRODUCE ANY PARTICULAR RESULT. EXCEPT AS STATED IN THIS SECTION, THE SERVICES ARE PROVIDED "AS IS" AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
10. LIMITATION OF LIABILITY
WE, OUR SUPPLIERS, OFFICERS, AFFILIATES, CONTRACTORS AND EMPLOYEES ARE NOT LIABLE FOR LOSS OF BUSINESS, LOSS OR CORRUPTION OF DATA, INTERRUPTION OF USE, THE COST OF SUBSTITUTE SERVICES, ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANYTHING BEYOND OUR REASONABLE CONTROL. OUR TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THIS APPLIES WHETHER OR NOT WE WERE WARNED THAT SUCH LOSSES WERE POSSIBLE.
11. GENERAL
If any part of these terms is unenforceable, it is narrowed or removed and the rest stands. You may not assign or transfer this agreement without our written consent; we may assign ours freely. These terms are the whole agreement between us and replace anything agreed earlier on the same subject, and changes must be in writing. Nothing here creates a partnership, agency or employment relationship. The prevailing party in any enforcement action may recover its costs and legal fees.
Notices must be in writing, and count as delivered when handed over in person, when email receipt is confirmed, the day after dispatch by recognised courier, or on receipt by registered post. Send notices to us at connect [at] jinicommerce dot com and our registered address.
These terms are governed by the laws of India, and the courts at Bengaluru have exclusive jurisdiction over any dispute.
We may update these terms. We will post the new version and, for material changes, email you at least 30 days before they take effect. Continuing to use the services after that date means you accept them.
Questions or support: connect [at] jinicommerce dot com.
Bizmobile IT Solutions Pvt. Ltd.